Frequently Asked Questions

This service is suitable for anyone looking for a quick and flexible broadband solution without being tied into a long-term contract. It’s ideal for people who need reliable internet access that they can take with them anywhere in the UK, giving you the freedom and flexibility to stay connected wherever you go.

No long-term contracts. We operate on an initial 3 month contract, then a 30-day rolling contract after that.

No hidden fees. Your monthly price includes the router, unlimited data, and UK-based support. The only additional cost would be if you need express delivery or additional equipment.

Yes, enjoy unlimited data with our broadband service, subject to our Fair Usage Policy.

Most orders placed before 4pm are delivered the next working day. We use tracked delivery services so you can follow your order every step of the way.

Most customers are online in minutes once the device arrives. Delivery is next day for most orders.

Absolutely. Our plug-and-play routers require no technical knowledge. Simply unbox, plug in, and connect your devices. No engineer visit, no waiting, no complex configuration needed.

We include a quick-start guide and support info in the box. If you get stuck, reach out and we'll help.

The type of router you receive depends on the package you choose.

All of our routers are professionally tested, fully functional, and backed by our guarantee. As refurbished devices, they may show minor cosmetic marks or signs of previous use. Some units may also have property markings indicating ownership by Next Day Broadband. These cosmetic imperfections do not affect the router's performance or reliability.

We cover 99% of the UK population. Our service works anywhere with mobile network coverage. Use our coverage checker to confirm availability in your specific location.

Speeds vary by location, network coverage, and the package you choose. Most customers experience download speeds of 30-100Mbps.

Local signal strength, building materials, placement in your home, and peak-time congestion can all affect speed.

Signal strength, indoor walls, local network load and device placement can affect performance. The checker gives a realistic expectation for your area.

In most cases, yes — mobile broadband can be used in different locations, but performance depends on coverage. If you move to a different location please let us know so we can update your profile.

Yes — you can manage your plan from your account and switch if your needs change.

If you’ve placed an order but have changed your mind, please let us know as soon as possible. You can contact us by phone or send us a WhatsApp message, and our team will be happy to assist you with your cancellation request.

Unfortunately, we’re unable to pause your contract. If you would like to cancel your subscription, you will need to return the router to us. If you only need broadband for a short period, we recommend visiting our partner website temporarybroadband.co.uk for more flexible short-term options.

Once your router has been returned to us, we will process the return of your deposit. Please allow 2–5 working days for the refund to appear in your account.

The money back guarantee is available for genuine cases where the service does not meet expectations and is not intended as a temporary broadband solution while waiting for another provider. No refund will be offered if 10 GB or more of data has been used, or where the policy has been misused.

You can get in touch with our team by phone, email, or WhatsApp. We’re always happy to help with any questions, support queries, or account enquiries. Our friendly team will be available to assist you and provide the help you need.

We’re committed to providing the best possible service and take all feedback seriously. If you would like to make a complaint, please contact our customer support team by phone, email, or WhatsApp. We’ll review your concerns and work with you to resolve the issue as quickly as possible.